History of Management, Case Study

History of Management, Case Study Introduction

Five elements governing a firm’s ability to manage competition
successfully are…
 People
 Poor Quality
 Cost containment
 Speed of delivery
 Innovation

Need for Decisions

A problem is the difference between what should be happening & what is actually happening.

1 Problem
Consciousness
Ability to determine problems by recognizing
abnormalities or sensing abnormal situations
2 Problem
Clarification
Identifying a discrepancy between an actual &
desired state of affairs
3 Cause
investigation
Finding the problem – root cause
Organizational problems

1 Problems with "Full" Solution 100 % Solution
Solution will give increased satisfaction &
morale among employees.
Example : Increase in 5 min tea break
2 Problems with "Partial"
Solution
Only Partial solution – Can not solved fully
Parties must adopt the holistic attitude of
‘give & take’ or ‘live & let live’
3 Problems with "No" solution No Solution
Become a condition & one must adjust to
live with the condition
Solution is beyond the normal capacity of the organization


Response to problem
1 Problem Avoiders Avoids or ignores information that points to problem
This type of people – Ostrich bird or Africa
People are – inactive & don’t want to confront problems
2 Problem Solvers Try to solve problems
People are – reactive with problems when they occur
3 Problem Seekers Actively seek out problems to solve or new
opportunities to pursue
People take – proactive approach to anticipating
problems before they occur


Effective Decision Making : Types of Decisions
 Programmed & non programmed decisions]

Problem Identific